Technical Support Executive – CCNA Certified

Kuala Lumpur

Shift Work

RM2500 to RM3500

Job Description :

·         Answering calls from customers regarding technical issues

·         Troubleshooting with customers computer hardware, software and network.

·         Analyses and interprets client inquiries to ascertain and resolve issue.

·         Provides accurate and creative solutions to client problems, meeting all pre defined quality measurements.

·         Escalates calls within stated guidelines.

·         Provides information, advice or instruction in response to clients' inquiries.

·         Provides a high degree of client satisfaction in all work undertaken.

·         Receives and records client inquiries and processes paperwork/systems relevant to client queries.

·         Liaises internally to enable client queries to be answered and problems resolved.

Job Requirements :

·         Possess at least 2 years' experience working as a Technical Support Representative troubleshooting ADSL technology or any similar related technical call centre support experience.

·         Excellent command of English (both written and oral with a neutralized accent).

·         Technical knowledge in PC troubleshooting & ADSL technology would be added advantage.

·         Degree holder preferably ECE or IT.

·         Cisco Certified (CCNA) or completed several modules for CCNA

·         Willing to work on rotating shift.

·         Ability to make decisions that are in line with the company's best interests, while maintaining focus on customers’ needs

Senior Human Resource Specialist (Team Lead)
Mid Valley, KL

Mon-Fri

RM4500 to RM5200

Job Description :

• Recruitment & Selection – Manage the recruitment and selection process for roles in Malaysia – drafting job advertisements, initial screening/interviewing of candidates responding through the staffing mailboxes and liaison with agencies where appropriate. Coordinating with compensation and benefits on market data and making offers to candidates.
• Employee Onboarding – responsible for all new hire orientation and full spectrum of on-boarding activities.
• Benefits – Oversee the implementation of benefits administration including insurance policies administration, enrolment, deletion and renewal, self-administered medical/dental/ maternity benefits, annual/medical leave tracking. Develop and recommend changes and improvements to benefits programs to ensure best practice.
• HR Business Partner - Provide 1st level HR advisory, consulting and coaching services to line managers as required. Assist in the development and implementation of HR strategy for Malaysia.
• Performance Management – guide and coach managers on performance issues. Ensure bi-annual performance reviews are carried out effectively across the business. Ensure probation reviews are conducted and appropriate action is taking place.
• HR Reporting- assist with the completion of relevant HR reporting for salary surveys; budgeting process and other reports as required

Job Requirements :

• Diploma/Degree in HRM with at least 3-5 years of relevant HR experience
• Experience working in a MNC
• Highly conversant with local labour legislations in Malaysia and proficient in Microsoft Office applications
• Resourceful and self-driven with a strong sense of commitment and urgency to meet set goals and objectives
• High level of motivation and energy
• Team player who requires minimum supervision
• Able to communicate with staff of all levels and cultural backgrounds
• Proactive approach and the ability to think “outside the box” when developing solutions and strategies
• Business acumen and attention to detail
• Excellent presentation and communication skills, both written and verbal
• Experience in a similar-sized call centre environment

Helpdesk Support (Permanent Night Shift)

Kuala Lumpur

Night Work

RM2500 to RM3000 + RM800 fixed allowance

Job Description :

• Develop and maintain working knowledge of company testing systems and software
• Provide first and second-level support for technical problems submitted by company testing centers via all forms of communication modes, including phone, fax, email and internet chat.
• Accurately record all activities undertaken by creating Magic tickets in the Magic Service Desk call tracking system.
• Escalate Magic tickets to appropriate Magic groups or users as required, and follow up accordingly
• Monitor specified Magic queues, ensuring appropriate action taken on all personally assigned tickets
• Ensure all problems are resolved in accordance with metrics, or escalated to management
• Submit or maintain Magic Knowledgebase documents as necessary using outlined procedures
• Work with other Help Desk staff or relevant departments to resolve problems
• Identify problem patterns, and make recommendations as to suggested resolutions
• Escalate or forward non-Help Desk related problems/activities to appropriate department
• Assist in special product-related troubleshooting efforts with other departments as required

Job Requirements :

• 2 years of experience in a technical and/or help desk support capacity
• Demonstrated knowledge of a variety of current operating systems
• Good general knowledge of hardware and software used across a variety of platforms
• Sound working knowledge of networks – particularly Novell and Windows 2000
• Familiarity with data communications, Internet protocols and modems
• Must have effective oral and written communication skills in local language and English
• Ability to work as a member of a team, and to work unsupervised
• A+ or Microsoft Certified Professional certification desirable

Recruitment Consultant
Bangsar

Mon-Fri Normal working hour

RM1500 to RM3000

Job Description :

• Manage the whole recruitment process from sourcing the candidate, pre-screen, interview to offer negotiations, and ensure successful closure of each job order from all customers
• Develop consistent new enquiries & business order from all customers
• Generating new leads/clients for business.
• Responsible in conducting and executing selection and recruitment process
• Effective communication and interpersonal skills.
• Build client pipelines with workable orders and maintain good relationship with clients and candidates.

Job Requirements :

• Candidate must possess at least a Primary/Secondary School/SPM/"O" Level, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma or Professional Degree in any field.
• Required language(s): Bahasa Malaysia, English
• Preferably Junior Executives specializing in Human Resources or equivalent. Job role in Recruitment/Staffing or Others.
• Able to do multi tasking and meeting SALES TARGET
• Excellent communication and interpersonal skills.
• Prompt, flexible, resourceful, alert and target driven and able to work independently.

R & D Software Developer (Junior/ Senior)
Kuala Lumpur

Mon-Fri Normal working hour

RM3800

Job Description :

• Responsible for the development, maintenance, testing & quality and performance assurance of HR applications
• Need to collaborate and coordinate with our application and sales consultants to continuously improve the marketability and quality of Human Resource software applications
• Experienced in preparing technical documentation during development and conduct training to Application & Sales Consultant
• Innovativeness and creativity towards improving development process, product quality and features.

Job Requirements :

• Diploma/ Degree in IT or its equivalent and have a minimum of 1-2 years of software development experience. Minimum 3 years of such experience for the senior position.
• Those with knowledge and programming experience in Visual Foxpro/ Microsoft .NET technologies using C++ and ASP.Net / MS SQL Server will have an added advantage.
• Able to independently carry out the development work according to specifications provided.
• High degree of self drive and motivation is a must
• Lead, supervise, train and groom team of subordinates (for the senior position)
• Fresh graduates are encouraged to apply
• Fundamental training will be provided
• Applicants with Microsoft certification in software development (e.g. MCP, MCSD) are strongly encouraged to apply
• Applicants should be Malaysian citizens or hold relevant residence status

Software Engineer
Kuala Lumpur

Mon-Fri Normal working hour

RM2800

Job Description :

• Participate as a team member in all the phases of a software development project life cycle, including analysis, design, and implementation. He or she will report to the Technical Manager

Job Requirements :

• Highly motivated and enjoys software development.
• 2 years of working experience in software development field, with hands-on software development experience.
• Degree in Computer Science, Computer Engineering, or Electrical Engineering with a specialization in software. (Fresh graduates may also apply)
• Good knowledge of business systems is advantageous
• Good oral and written communication skills.
• Ability to write technical documents.
• Successful candidate will be based either in PJ and Kuching office

Account Executive

Kuala Lumpur

Mon - Fri

RM2000 to RM2500

Job Description :

·         Liaise with Bankers, Auditors, Tax Agent & Secretary

·         Experience in handling full set of accounts and Financial Reports

·         Able to handle full set of accounts.

·         Monitoring aging of Accounts Receivable

·         Coordinating with customers in order processing and delivery arrangements.

·         Daily administration and financial functions.

Job Requirements :

·         Candidate must posses at least LCCI, Diploma in Business Studies, Finance/Accountancy or equivalent.

·         At least 2 years of relevant working experience.

·         Computer literate. Knowledge of UBS accounting / Stock Control System will be an added advantage.

·         Positive attitude and can work independently.

Japanese Speaking Customer Support
Mid Valley, KL

Shift Work

RM3000 to RM6000

Job Description :

• To provide excellent customer service via phone and/or written media
• Identify and effectively handle escalated customer issues and concerns
• Takes ownership of customer case, and follows through to close the loop on each customer interaction

Job Requirements :

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree or Master's Degree in any field.
• Required language(s): English, Japanese
• At least 1 year(s) of working experience in the related field is required for this position.

Customer Service Consultant
Sunway

Mon-Fri Normal working hour

RM1600

Job Description :

• To provide excellent customer service via phone and/or written media
• Provide accurate information to customer

Job Requirements :

• Good communication in English and BM
• Fresh graduates encouraged to apply

Interested in any of the job above? Please send us your resume to recruitment@smarttrend.com.my and please state the position that you apply or  Click here!